How to Get Help or Support...
First, the link below is the different ways you can contact us....
https://www.arcstream.net/post/how-to-contact-us-help-and-support
Whatever you do, don't just email and say "it does not work"
In order for use to help, we need information. The more information you provide at the beginning will save you time and get your issue resolved quicker. This prevents us from have to ask a ton of questions.
Most common problems people report are: Channels not working, unable to log in, playback errors etc....
You should do a few things before contacting us.
1) Check for new posts about the service, apps or maintenance. These are posted on the Facebook group, Telegram App news page and (sometimes) the website. Does an app or URL need to be updated?
2) Test the issue on your Phone. Do you get the same or different results? (not possible with some app)
https://www.arcstream.net/post/how-to-use-arcstream-on-your-phone-or-tablet
3) List everything you have done and what you are seeing.
Copy and Paste the selected questions below and email and answers for each question. the more you answer the better.
I need some help with an issue. please see my answers.
A summary of the issue is below....
What have you tried? did you test on your phone.
did you also test with the wifi turned ON and OFF?
What device you are using?
who is your internet provider?
Are you getting error messages? if so what?
What app and version number are you using?
If possible, attach a photo or video of the issue.