How to Clear App Data

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Clearing app data can fix problems such as:

• The app freezing or closing

• Pages not loading correctly

• Sign-in problems

• The app running slowly

• An app update not working properly

Important: Clearing data resets the app. You may need to sign in again afterward.

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Amazon Fire TV Devices

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These steps work with Fire TV Sticks, Fire TV Cubes and most Fire TV televisions.

1. From the Fire TV home screen, select Settings.

2. Select Applications.

3. Select Manage Installed Applications.

4. Find and select the app.

5. Select Clear Data.

6. Select Clear Data again to confirm.

7. Open the app and sign in again if required.

 

 

Android TV and Google TV Devices

 

These steps apply to most Android and Google TV devices, including onn. streaming boxes and Google TV boxes.

1. Open Settings using the gear icon.

2. Select Apps.

3. Select See All Apps.

4. Find and select the app.

5. Select Clear Data or Clear Storage.

6. Select OK to confirm.

7. Open the app and sign in again if required.

On some Android boxes, the menu may simply be:

Settings → Apps → Select the app → Clear Data

 

 

Still Having Problems?

After clearing the app data, restart your device. Unplug it from power for approximately 30 seconds, plug it back in and try the app again.