Updated: Jul 13, 2020
UPDATED INSTRUCTIONS BELOW JULY 2020
Before you hit the reset button, you should understand what is going to happen and how to get everything back.
There does come a time when your device needs to be factory reset. Over time your device fills with files, thumbnails and miscellaneous data that is almost impossible to remove. Give it enough time and your device will start to slow down or not work the way it should.
We recommend this be done every 2 years or sooner if you are having significant issues.
We hear from customers saying their device is not like it used to be. This process can be done on any device and will probably fix issues you may be having.
There are two choices,
Either you can do it or we can do it for you.
This is something you can do yourself, we strongly suggest you read all the steps below and understand each part before you begin. You will need to install the ARCstream APP on your device after facory resetting your device, so you can install other apps like KODI as well as any of the other Apps we recommend.
If you are unsure about the process and want us to handle everything for you, we offer a mail-in service with a full factory reset option. Click here for the Mail-in service. Look for the Full Factory reset option, refresh the page if you cannot see it.
FULL FACTORY RESET INSTRUCTIONS - read the steps before proceeding.
All files and software will be removed, some devices require specific instructions.
email us if you need assistance firstname.lastname@example.org or have questions
Step 1 - Find and click on the reset Button.
For Amazon Devices - From the home screen, click settings, now click on device or My fire TV, scroll down to Reset to Factory defaults and click on it. now you will need to click it again to confirm.
For Android Devices. - click on settings. (each android version looks different) look for More options or more settings, now scroll down and look for Backup and reset.
Click on reset and confirm selection or it may say erase everything.
Step 2 - Wait
The device will do its thing and shut down, it may take up to 20 minutes for this process to complete. I can be done as quickly as 1 minute. Once complete it will load the home screen.
For Amazon devices - You will need to connect to your internet again if using wifi, as well as enter your amazon username and password to log into the device.
For Android devices- Connect to your internet if using wifi. just like you did when you received your device.
Step 3 - Unknown Sources
For Amazon devices - From the home screen, click settings, now click on device or My fire TV, scroll down to Developer options. You need to turn ON the option for "unknown sources"
For Android devices- You can skip this step.
Step 4 - ARCstream App
You will need to install this app.
CLICK the link below to open up a new page about the ARcstream App, how to install and use it.
Step 6 - Install New files and software
It is now up to you to decide what apps to install. If you are wanting to install KODI, we suggest you install our quick setup file.
For Android devices ONLY- You may have an old version of kodi on your device. uninstall it before installing a new version. go to settings, apps, pick the kodi app and click uninstall.
Learn what apps are good to install, here
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